FAQ

General

HOW DO I MAKE A PURCHASE?

Shopping with us is easy; just add selected items to your shopping bag, then click “Shopping Bag” at the top right-hand corner of your browser window.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Sd-memorycards.com currently accepts the following forms of payment: Visa, MasterCard, American Express, Discover and Paypal. We are unable to accept checks, cash or money orders.

DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?

No—you do not need an account with Sd-memorycards.com in order to shop with us.

However, registering for an account with us is easy and provides you with the following benefits:

  •         Quick and easy checkout
  •         Personalized profile including payment options and address book
  •         Wish list
  •         Email updates: be the first to hear about product launches and exclusive events
  •         Calendar of events and ideas

WHAT DOES IT MEAN IF AN ITEM IS ON PRE-ORDER?

Pre-order merchandise is any item that is available for sale but has not yet been received by our distribution center. Or, that has sold out and is being restocked.

HOW DO I REDEEM A PROMOTIONAL CODE?

While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code, simply follow the steps below.

  •         When beginning the checkout process, type the code into the “Promotion Code” box at the lower right-hand corner of your Shopping Bag and click on “Apply”.

·         Check to ensure that your discount has been applied under “Discount” at the right-hand side of the screen, then click on “Proceed to Purchase”.

CAN I CANCEL MY ORDER?

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

DO YOU SHIP TO PO BOXES?

Yes; we are able to deliver to PO boxes, as well as APO/FPO addresses.

CAN I HAVE MY ORDER SHIPPED TO MULTIPLE ADDRESSES?

Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

HOW CAN I RETRIEVE A LOST PASSWORD?

To re-set a forgotten password simply click “My Account” at the upper right-hand corner of your browser window, then click on “Forgot your password?” in the pop-up box and enter your email address when prompted to do so. We will send you an email with a link to your password information.

HOW CAN I BE NOTIFIED OF WEB PROMOTIONS AND SPECIAL OFFERS?

Sign up for our emails here to be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive from us.

Are all products available in the store also available online?

Product selection and availability varies between our stores and our website. If you see a product in a store, it might not be available online, and vice versa.

How will I know what products are available to purchase online?

If a product is available to purchase online there will be an “Add to Cart” button beside the product

What happens if a product is out of stock online?

You can check the site later to see if an item is back in stock or you can check availability. Unfortunately, we cannot create a back order for a product that is out of stock.

Why can't I add a product to my cart?

Only products that are available for purchase online can be added to your cart. If a product is available for purchase online, you will not be able to add it to your cart if there is not enough inventory available for the quantity you requested, or if the product is out of stock. If a product is not available for purchase online or is out of stock online, an “Add to Cart” button will not appear beside the product.

What type of payment is required to place an order?

Payment can be made by VISA, MasterCard or American Express. Complete payment information, including credit card account number, security code, expiry date, as well as the address associated with the credit card, must be provided at time of ordering.

Can I use gift cards for online purchases?

Unfortunately we cannot accept gift cards for online purchases at this time.

When will I be charged?

When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. If the balance is available, the amount of your purchase will be reserved on your credit card (therefore this amount will not be available for other purchases). Once your order has shipped, your credit card will be charged.

Will I receive a final receipt?

Your final receipt will be watermarked Official Receipt. It will be enclosed in your package if you’ve selected home delivery or provided to you at the store if you’ve selected in store pickup.

What happens to my order if payment is declined?

If we encounter a problem processing the payment for your order, your order will be cancelled and you will receive an email notification that your payment was declined. If you would still like to make the purchase, you will need to place a new order using another credit card.

What are my social responsibilities?

When you submit an order, you are representing that you are aged 19 years or older and that you are not purchasing goods for anyone who is younger than 19 years of age. You (or the designated person picking up the order at the store, or signing for the order during home delivery) will be required to present proof of legal drinking age. Acceptable proof includes a valid driver’s license, passport, citizenship card and BYID photo identification card. The designated pickup location or courier may refuse release of goods if proper identification is not produced or if the recipient either is or appears to be intoxicated.

What do I do if my session times out?

After 15 minutes of inactivity on the payment page, you will not be able to complete your transaction. Please refresh the page and complete the checkout process again.

What do I do if I encounter errors when browsing the website?

If you encounter:

  •  error messages such as “no resource found” or “The page you requested does not exist.”
  •  an unexpected view such as misaligned headers, missing shopping cart icon, missing “sign in/register” options
  •  issues seeing the images or price of the products
  •  issues with checkout or your shopping cart

Refresh the page, delete the cookies and reboot your device.

What do I do when I get the following error message: “We could not process your transaction. Please check your credit card information”?

The billing address provided must match exactly with the address on your credit card statement. If you continue to experience problems, please contact your credit card issuer for assistance, or try another credit card.

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